**Orders will only be shipped Monday-Thursday to ensure they arrive at the peak of freshness** Given the perishable nature of our products, we aren’t able to accept returns. If you encountered an issue with your order, please let us know. We are not responsible for animals getting into packages. Must send to a physical address (NO P.O Boxes) and have someone available to receive the package when it arrives. You will receive tracking info when your package ships. Refunds or exchanges will only be considered if your package is lost or destroyed in transit.